Privacy Policy

Effective Date: 2026-09-19 | Version: 2.4

This Privacy Policy governs the manner in which SOFTGOODS LLC ("Company", "we", "us", or "our") collects, uses, maintains, and discloses information collected from users ("User", "you") of the https://softgoods.studio website ("Site").

1. Lawful Basis for Processing Personal Data

Under the EU General Data Protection Regulation (GDPR) Regulation (EU) 2016/679, we process personal data only where we have a lawful basis:

• Consent: Where you have provided clear consent for specific processing (e.g., newsletter subscriptions).
• Contractual Necessity: Where processing is required to fulfill a service agreement with you.
• Legitimate Interests: To optimize website performance, ensure cybersecurity, and prevent fraud.
• Legal Obligations: Compliance with applicable laws, tax obligations, and regulatory orders.

2. Information We Collect

A. Information You Voluntarily Provide

We may collect personal identification information, including but not limited to your name, email address, postal address, and payment information when you submit contact forms, register an account, or complete an order.

B. Automatically Collected Technical Data

When navigating softgoods.studio, our servers log technical metadata such as browser type, operating system, IP address (anonymized where mandated), referring URLs, session duration, and pages viewed.

3. Cookies and Tracking Technologies

We utilize essential cookies for core functionality, security, and session management. Analytical and marketing cookies are deployed only with your express consent via our cookie consent banner. You may control cookie preferences through your browser settings at any time.

4. Third-Party Service Processors

We never sell, trade, or rent your personal identification information to unauthorized third parties. We may share data with vetted sub-processors bound by strict Data Processing Agreements (DPAs):

• Cloud Infrastructure: Secure cloud hosts with ISO/IEC 27001 and SOC 2 Type II certifications.
• Web Analytics: Privacy-focused analytics providers enforcing IP masking.
• Transactional Communications: Encrypted email delivery services.

5. Your Rights Under GDPR and Global Laws

Depending on your geographic location, you retain enforceable statutory rights regarding your personal data:

• Right of Access: Request a copy of all personal records we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data under qualified conditions.
• Right to Restrict Processing: Request suspension of certain processing activities.
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.

6. California Privacy Rights (CCPA / CPRA Notice)

If you are a California resident, the California Consumer Privacy Act provides you with the right to know the categories of personal data collected, request deletion, and opt-out of the "sale" or "sharing" of personal data. We do not sell your personal data for monetary consideration.

7. Children's Online Privacy Protection (COPPA)

Our Site is strictly directed to persons aged 16 or older. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us immediately.

8. Data Controller Contact & DPO

To exercise any statutory privacy rights, contact our designated privacy team:

Data Controller: SOFTGOODS LLC
Email: contact@softgoods.studio
Jurisdiction: Delaware, United States